harmonibet Privacy Policy

This page describes what we collect when you use harmonibet and how we keep that data protected. We collect personal information only when you register, verify your identity, deposit funds, or contact our support team. All data is encrypted in transit and at rest using industry-standard algorithms. We do not sell or share your information with third parties except where required by law.

Our servers and payment processors may sit outside your jurisdiction. By using harmonibet, you consent to your data being transferred to and stored on servers that may be located in other countries. We comply with Indonesian data-protection principles and maintain security practices that meet international standards. If you have concerns about cross-border data transfers, contact our support team before opening an account on harmonibet.

We review this privacy policy annually and update it when our practices change. Material changes are notified to all harmonibet users via email at least 30 days in advance. By continuing to use harmonibet after such notification, you accept the updated policy.

What data we collect on harmonibet

We collect personal data at three stages when you use harmonibet: (1) Registration: We collect your email address and a password you create. (2) Identity verification: We collect a copy of your KTP or passport, your full name, date of birth, and address. (3) Deposits and withdrawals: We collect the payment method you use (e-wallet account, bank account, or QRIS details), transaction amounts, and timestamps.

We also collect usage data passively on harmonibet: your IP address, device type (Android, iOS, browser), app version, game selections, bet amounts, and session duration. This information helps us detect fraud, improve game loading speed, and diagnose technical issues. We log all transactions for seven years per Indonesian compliance requirements. We do not collect cookies for tracking purposes—we use only session cookies to keep you logged in to harmonibet.

How we use your data on harmonibet

We use your data on harmonibet for these purposes: (1) Account management: We verify your identity, process deposits and withdrawals, and settle game outcomes. (2) Fraud prevention: We analyse patterns (multiple deposits followed by subject to verification, rapid account creation) to detect fraud and money-laundering. (3) Legal compliance: We report suspicious activity to Indonesian authorities when required.

We use your email to send account notifications (successful login, deposit confirmation, withdrawal request). We do not send marketing emails unless you opt in on harmonibet. We use your game-play data (bets placed, games played, session length) to detect collusion, unauthorized bot activity, and bonus abuse. We never use your data to profile you for sale to advertisers or third parties outside our organization.

KYC (Know Your Customer)

The identity-verification process on harmonibet. We collect your government-issued ID and verify details against anti-fraud databases.

AML (Anti-Money-Laundering)

Compliance procedures on harmonibet that monitor for suspicious deposit and withdrawal patterns. Required by Indonesian financial regulators.

Session cookie

A temporary file stored on your device on harmonibet that keeps you logged in. It expires when you close your browser or log out.

Third-party processors and data sharing on harmonibet

We use third-party payment processors to handle e-wallet and bank transfers on harmonibet. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, your transaction data is sent to those providers' servers. When you deposit via local payment, online payment, e-wallet, or mobile banking virtual account, your bank sees your transfer details. We do not control how these third parties use your data—you must review their privacy policies on harmonibet.

We also use third-party service providers for: (1) Video hosting: Our live-dealer streams are encoded and served by a streaming provider. (2) Analytics: We analyse app crashes and loading times using an analytics tool. (3) Email delivery: We send notification emails through an email service. Each of these providers has access only to the minimum data needed to perform their function on harmonibet. We do not share your full KYC documents with any third party except our internal compliance team.

How long we keep your data on harmonibet

We retain your account data on harmonibet for as long as your account is active, plus seven years after closure per Indonesian anti-money-laundering rules. If you request account deletion on harmonibet, we anonymise your personal information (remove your name, email, ID number) within 30 days but keep your transaction records for compliance purposes. We securely delete backup copies after 30 days on harmonibet.

KYC documents (copies of your ID) are encrypted and stored separately from your account data on harmonibet. We access them only during disputes or fraud investigations. We delete them when they are no longer needed to comply with regulations.

Your rights regarding data on harmonibet

You have the right to request access to all data we hold about you on harmonibet. You have the right to request corrections to any inaccurate information (incorrect address, misspelled name). You have the right to request deletion of your account on harmonibet, though we retain transaction records for compliance. To exercise any of these rights, contact our support team via the in-app Help menu.

You have the right to withdraw consent for marketing emails at any time on harmonibet—click the unsubscribe link in any email we send. You have the right to know if we have shared your data with law enforcement; we will notify you unless legally prohibited from doing so. You also have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have mishandled your data on harmonibet.

Data security and encryption on harmonibet

We encrypt all data in transit using HTTPS (TLS 1.2 or higher). Your password is hashed using industry-standard algorithms—we never store or view it in plain text on harmonibet. Your KYC documents are encrypted and stored on secure servers with access restricted to our compliance team. We monitor our systems for intrusions and conduct annual security audits on harmonibet.

However, no security system is perfect. If we discover a data breach affecting harmonibet, we notify all affected users within 24 hours and provide guidance on how to protect yourselves. We are not liable for breaches caused by your failure to keep your password confidential or by third-party payment-processor failures outside our control.

Children and minors on harmonibet

We do not knowingly collect data from children under the legal age of majority in their jurisdiction. If we become aware that a minor has registered on harmonibet, we immediately close the account and delete personal data (except transaction records required for compliance). Parents or guardians who believe a minor has accessed harmonibet should contact us immediately.

Contact us about privacy on harmonibet

If you have questions about how we handle your data on harmonibet, how to request access to your information, or how to lodge a data-protection complaint, contact our support team. We are available via in-app chat and email during business hours (Monday–Friday, 9 AM–6 PM Jakarta time). We respond to privacy inquiries within 5 business days on harmonibet. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us through the same channels.

We maintain English and Indonesian support for all privacy-related requests on harmonibet. If you are unsatisfied with our response, you may escalate your complaint to Indonesian data-protection authorities or a legal authority in your jurisdiction.

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